Preston not so superbikes are a Kawasaki dealer and mine a trade in so would it make a diff emailing triumph? Gonna see what happens on Tuesday and go from there , really love the bike and would be gutted to let it go but it's getting to that stage .
Perhaps, but it would save some of us some costly mistakes, and maybe a few of the crappy dealers would take notice that they are losing trade! Lobby the powers that be for a sticky!
Hi mate, any joy with the bike? FWIW I bought my first 3 Triumphs from Orrell Motorcycles and did get good service from them. They appear to have been taken over by somebody (KM?) else, who in turn has bought a number of other NorthWest dealers. It has been said the whole group has lost its focus on customer care........cannot comment personally as the bikes were too overpriced for my budget. I got a fantastic deal on my 675 from CMC Chesterfield in January Bike is brilliant and customer service great as well. Only yesterday I got an email and text from them asking if everything is ok with the bike and if there are any problems to get in touch. Also how am I liking riding it.
Hi mate , they told me Wednesday they ordered a part with would take 3 days to come and then they would fit straight away so I'm hoping for a phone call Monday and hopefully pick it up Tuesday or wed but not holding my breath. Think they own 4 or 5 shops in northwest. They apologise most of the time but get the feeling they think I'm a pain in the a##e for ringing them all the time . Sales team good but then they would be but after you pay customer service ends sadly .
Fantastic news and not before time ! I can pick my 675 up from garage tomorrow (Friday) , they only had it a month just glad it's ready .
